REFUND AND RETURN POLICY
VN AROMA wishes its customers the best shopping experience to enhance their lives.
- Opened or used products cannot be reused or resold, and thus cannot be returned once delivered.
Contact Information:
- Email: info@vnaroma.in
- Phone: 9821702106
- Address: Khasra No 12/8, Village Kankrola, Sector 87, Gurugram, 122505 Haryana, India
- Our products contain active natural extracts and ingredients. Damages due to neglect, improper usage, or wrong application are not covered by this policy.
- The policy also does not cover repercussions arising from specific sensitivities towards a product/ingredient. It’s advised to conduct patch tests as cautioned in every product.
Refund Policy
- VN AROMA is not responsible for any damage after delivery.
- An unboxing video with the original packaging is mandatory for claims regarding missing items, leakage, breakage, damage, or incorrect products.
- For refunds, contact customer care at 9821702106 or email info@vnaroma.in with necessary images and videos, and include the subject line “Refund For [Order Number].”
- If the package is tampered with, damaged, or defective, refuse to accept it from the delivery partner.
- Contact customer care at 9821702106 if the order is marked as delivered but not received within 3 days. No refunds will be issued after this period.
- Refunds do not include delivery charges, as they are non-refundable by delivery partners.
- For COD refunds, the amount will be initiated to the bank account shared by the customer within 4-7 working days.
- Claims for refunds should be made within 24 hours of delivery with all the relevant details.
- Once accepted, refunds may take up to 15 days to be credited from the date of approval by VN AROMA.
- VN AROMA will provide all relevant transaction details and screenshots once the refund is initiated.
Return Policy
- In extreme cases (leakage, broken, or missing items due to transit), a refund or exchange may be initiated after thorough verification.
- Customers should contact customer care within 24-48 hours if they receive a damaged, broken, or leaked product.
Cancellation Policy
- Cancellations can only be processed before dispatch from the warehouse.
- A 2.5% gateway charge will apply for cancellations.
- Refunds for paid orders will be credited to the original payment account within 15 days of cancellation acceptance.
- Orders cannot be canceled once shipped. If the order is returned to the seller (prepaid orders), a ₹75 deduction will apply.
FAQ’s
Q.1) After cancellation/refund acceptance, how long will it take to receive my funds?
- Refunds for paid orders will be credited within 15 days of cancellation acceptance.
- For COD orders, refunds will be issued to the bank account shared with customer support within 4-7 working days of cancellation acceptance.
- VN AROMA will provide all relevant details and transaction IDs once the refund is initiated.
Q.2) Does the policy cover opened/used products?
- No, the policy does not cover opened or used products.
- It only covers orders with leakage, broken, or missing items.
Q.3) How can I cancel my order if I placed it by mistake?
- Orders can be canceled on the checkout order confirmation page within a few hours.
- Alternatively, you can contact customer care at 9821702106 or email info@vnaroma.in for assistance.